Introduction
This Privacy Policy explains how personal information may be collected, used and protected when you use the Propillo website.
Propillo is committed to handling personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Data Controller
The data controller responsible for personal information collected through this website is:
Matthew Tansley
Propillo is an informational platform operated by Matthew Tansley.
Information We Collect
Personal information may be collected when visitors interact with the website. This may include:
- name
- email address
- telephone number
- information submitted through enquiry forms or booking requests
- information provided when requesting a conversation with a mortgage adviser
Technical information may also be collected automatically when you browse the website. This may include:
- IP address
- browser type
- device type
- pages visited
- approximate geographic location
This information helps us understand how visitors use the website and how it can be improved.
Mortgage Readiness Check Data
When you use the Mortgage Readiness Check, we collect your name, email address, and the answers you provide.
This information is used to:
– generate your readiness result
– send your result by email
– follow up with relevant guidance or services
Your responses are processed using an algorithmic weighted scoring system to estimate how lenders may interpret your situation. This does not constitute a lending decision or financial advice.
We do not sell your data. You can request deletion at any time.
How Information Is Used
Information submitted through the website may be used to:
- respond to enquiries
- arrange conversations with a mortgage adviser
- understand visitor needs and improve the website
- maintain records of communications
If you request a conversation regarding mortgage advice, your information may be shared with a regulated mortgage adviser or authorised firm responsible for providing advice.
Mortgage Advice and Personal Data
Mortgage advice relating to residential property in the United Kingdom is regulated by the Financial Conduct Authority (FCA).
Where you request personalised mortgage advice, your information may be shared with a regulated firm authorised by the FCA in order to assess your situation and provide appropriate advice.
Further information about regulation can be found on the Mortgage Advice and Regulation page.
Legal Basis for Processing
Personal data may be processed on the following legal bases:
Legitimate interest
To operate, maintain and improve the website and respond to enquiries.
Consent
Where visitors voluntarily submit personal information through forms or booking systems.
Contractual necessity
Where information is required in order to arrange or facilitate mortgage advice through a regulated adviser.
Cookies and Website Analytics
The Propillo website may use cookies or similar technologies to understand how visitors use the site.
Cookies help improve website functionality and allow us to analyse website traffic.
Visitors can control or disable cookies through their browser settings.
Further information can be found in the Cookie Policy.
Third-Party Services
The website may use third-party services to operate certain features. These may include:
- website hosting services
- analytics tools
- booking or calendar systems
- form submission services
These providers may process personal data in order to perform their services.
International Data Transfers
Some services used to operate this website may process personal information outside the United Kingdom.
Where this occurs, reasonable steps are taken to ensure personal data is handled securely and in accordance with applicable data protection laws.
Marketing Information
From time to time, we may contact you directly (or pass your email address and name to selected associates) to share details about products or services that we think you would find useful. You may opt out of this service at any time by contacting us.
Data Retention
Personal information submitted through the website may be retained for as long as reasonably necessary to:
- respond to enquiries
- maintain communication records
- comply with legal or regulatory obligations
Where personal data relates to regulated mortgage advice, retention periods may be determined by the authorised firm responsible for providing the advice.
Your Rights
Depending on applicable data protection laws, you may have the right to:
• request access to personal information held about you (any access request may be subject to a fee of £20 to meet our costs in providing you with the details)
• request correction of inaccurate information
• request deletion of personal information where appropriate
• object to certain types of processing
Complaints About Data Use
If you have concerns about how personal information is handled, you may contact us using the methods listed on the Speak to an Adviser page.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in the website, legal requirements or regulatory guidance.
Visitors are encouraged to review this page from time to time.