Propillo aims to provide clear and helpful information about how mortgage lenders assess borrower situations.
If you believe information published on the site is inaccurate or misleading, or if you have a concern relating to a service connected with Propillo, you can raise this directly.
Complaints About Website Content
If your complaint relates to information published on Propillo, you can contact us and we will review the concern.
Where appropriate, corrections or updates may be made to ensure information remains accurate and helpful to borrowers in line with our editorial policy.
Complaints About Mortgage Advice
Mortgage advice relating to personal home ownership in the United Kingdom is regulated by the Financial Conduct Authority (FCA).
If you receive personalised mortgage advice through an authorised firm connected with Propillo, any complaint about that advice must be directed to the regulated firm responsible for providing the advice.
That firm will have its own formal complaints procedure and will explain how your complaint will be handled.
Escalating a Complaint
If you are not satisfied with how a regulated firm has handled your complaint, you may be entitled to refer the matter to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent organisation that helps resolve disputes between consumers and financial businesses.
Further information can be found at:
Contact
you can contact us via the methods listed on the Speak to an Adviser page.